As there is now a national lockdown now in effect in the United Kingdom, our office staff are working from home.
The support and billing departments will still be available during the normal operating hours via email, tickets on https://clients.iracknet.com and phone. You can find the contact details on our contact page here.
There may be a delay in answering calls while they are diverted to our remote phones but please be assured that we are still available. Your support and billing enquiries will be dealt with – If you are able to, sending them via email or ticket would help us manage the load during this time.
Need to make a payment?
If possible, we ask if you can make payments online using the debit or credit card option on our clients portal. This will allow for instant order processing on any domain registrations and renewals.
Our clients portal link is the following: https://clients.iracknet.com/ and you just need to log in – Locate the invoices section and look for any unpaid invoices. The payment method you should select is “Debit/Credit Card” to make a payment online.
If you have never logged into the clients portal before or not sure what your email address would be attached to the account. Please send an email over to: email@example.com with your details.
Not able to use debit or credit card?
If you are not able to make payment using a debit or credit card then please select “Bank Transfer” to get our bank details on the invoice in your clients portal. You can then send an email to firstname.lastname@example.org confirming you have made a payment via banks transfer. Please note, there may be a delay in payment processing while the billing department continues to work from home.
Thank you for your understanding and we hope that you are keeping safe.